Shipping

My shipment is damaged or contains damaged products.

We are so sorry that you received items damaged during shipping. Please email [email protected] with the following information:

Do you offer free shipping?

We currently offer free standard shipping on orders over $35, and those orders will ship out via FedEx. This offer is only available on U.S. orders and may take up to 5-10 business days to arrive.

The tracking info says "delivered" but I didn't get my order.

Before reaching out, please check with your neighbors, building lobby, and the areas surrounding your home to ensure the order wasn’t left somewhere or picked up by someone else. Please note that occassionally, packages may be scanned by the carrier

What is the cost of shipping?

Standard Shipping is a flat rate calculated by the weight of your order. Expedited shipping is a flat rate based on how quickly you would like your order to arrive. You may choose any of these options at checkout:

When will my order ship out?

We typically ship orders the business day after you purchase. If you order on a Friday, please note that we do not ship on weekends.

Do you ship internationally?

Currently, we only ship to the U.S. and Canada. Please note that we are not responsible for any taxes, duties, or brokerage fees on packages delivered to Canada. We ship to any U.S. State or Territory, including Puerto Rico. We also ship FPO/AP.

Can I split my shipment in different addresses?

We are not able to split orders between addresses. You would need to place separate orders if you wish to ship items to multiple locations.

How do I track my order to know where it is in transit?

You’ll receive an automated email with your tracking number as soon as we start preparing your order. Please allow 24-48 hours for this tracking number to activate.