Shipping

Subscriptions

Ordering

How to redeem rewards and coupons online and in Compass Coffee cafés.

Rewards and Discounts

Returns

Return to compasscoffee.com

Compass Coffee

Answers to commonly asked question about ordering online at compasscoffee.com

Online Orders

My shipment is damaged or contains damaged products.

Do you offer free shipping?

The tracking info says "delivered" but I didn't get my order.

What is the cost of shipping?

When will my order ship out?

Do you ship internationally?

Can I split my shipment in different addresses?

How do I track my order to know where it is in transit?

How can I change the shipping address on my subscription?

How can I make changes to my subscription?

Can you grind my coffee for me before shipping it?

What size should I order online?

Do you sell K-Cups and Nespresso capsules?

How do I use my loyalty points on a one-time purchase?

How do I use my loyalty points on my subscription?

I cannot use a coupon you sent me.

Do you offer a discount if I bring my own cup to a café?

How does the café rewards program work?

What rewards do you offer in cafés?

Can I use my café loyalty points online?

What is your return policy?

Do you offer refunds?

Do you offer exchanges?

Are you Kosher?

Are you organic?

How much caffeine in in your coffee?

All About the Beans

Do you serve food in cafés?

Can I use a gift card in a café?

How can I check my café gift card balance?

What types of payment do you accept in cafés?

Where are your cafés located?

Do you have a lost and found?

Can I get a receipt from my café purchase?

When are you opening a café near me?

How can I get a refund for a café purchase?

Can I reserve a table for a large group?

Can I bring my empty tin into a café for a refill?

Do you have WiFi in cafés?

Do you offer to-go coffee carriers?

Are Compass Coffee cafés dog friendly?

Cafés

What coffee do you brew in cafés?

How do I brew coffee in a French Press?

How do I make cold brew?

How do I brew coffee in a Chemex?

How do I brew coffee in a AeroPress?

How do I brew coffee in a Hario V60?

How do I make iced coffee?

How do I make iced tea?

Brewing at Home